Receive Feedback Quickly and Privately
Online reviews have become a (perhaps THE) primary consideration for travelers when selecting hotels to stay in, but often the only difference between a glorious testimonial and a damaging comment is simply the speed with which a particular guest’s issue was resolved.
With Feedback, Quantity is Key to Quality
Guest feedback tells you more than just what you’re doing right and what you’re doing wrong, it also tells you how comfortable guests are telling you about it. The greater the amount of feedback data you successfully collect from your guests, the more likely you are to improve your service and improve revenue via sale of hotel goods and services.
Appy Hotel helps you on the feedback front by enabling guests to submit feedback directly from their smartphones and tablets. It also speeds up your response time by alerting staff as soon as feedback is submitted. Messages are logged and recorded to allow review, processing and (hopefully) improvement.
How do I access my guest’s feedback?
This one is quite easy. In the “Guests” drop down menu, select “Feedback.”
What Feedback details can I see?
1) Feedback list
Straightaway you can see a list of all your hotel’s feedback. The table gives an overview of the guest’s details as well as whether the feedback was an idea, a question, a problem or praise.
You can see from the image below that problems are highlighted in red so that they can be instantly identified and dealt with quickly.
2) Feedback details
Simply click on “Read” to to see the details of each feedback, in this case we’ll address the problem feedback first.
The feedback details are then displayed in full along with the option to reply straightaway.
3) Deleting feedback
Once feedback has been processed you can opt to delete it by clicking the “Delete” button. >N.B. Once feedback has been deleted it cannot be recovered so be sure before you click.
How will Appy Hotel remind me to check for feedback?
1) Email alerts
Whenever a guest sends feedback through the Appy Hotel app an email will be sent immediately to your designated email address.
2) Dashboard notifications
All feedback will remain on display in the dashboard until it has been dealt with and deleted.
- Next topic: Handling Guest Bookings
- Previous topic: Guest Overview
- If you need any other help or have any questions check out our FAQ page and support forum.
- You can also always contact our Appy team at firstname.lastname@example.org